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EssentialDermCare - Terrible customer service
I ordered and received a product that was great but the actual tube it came in split open after 2 uses. $35 down the drain. Essential Dermcare responded to my call by saying they couldn't do anything for me because of their 30 day return policy. In fact the person I...
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2.5
#535506
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EssentialDermCare - Poor Customer Service.
EssentialDermCare - Poor Customer Service.
I have purchased several products from Essential Dermcare over the past few years. I have had two specific problems. One item wa sold in a glass dispenser, part of which broke during the course of normal usage. This was an expensive item and I had to discard 80% of...
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2.5
#535373
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I Ordered 12 bars of Avene soap on 7/12/2014. I received an email on 7/14 saying the product was back-ordered and would be delayed 1 or 2 weeks. Product shipped 7/28; not scheduled to be received until 8/1/2014. MasterCard charged at time of order even though...
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Anonymous
Anonymous

Try dermstore.com. They're pretty good, and if you save your item as a favorite, there's 10% off. Slow shipping at times, but generally decent.

#516532
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I bought Decleor's Harmonie day cream through this website. Though packaging looked as it should - it was NOT the right cream in those jars. I have used this cream for a very long time and know exactly what it smells and feels like. What was in there smelled like...
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#506268
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I purchased a $60 concealer from them and it is so oily, it makes even waterproof mascara run leaving me with raccoon eyes. when I called to see if I could exchange it for something else, I was told that only unopened merchandise was returnable. When I told her the...
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Anonymous
EssentialDermCare.com Customer

Hi there,Our return policy is clearly stated here: http://www.essentialdermcare.com/Return-Policy.html. Most online retailers do NOT accept products that have been opened and ...

#478859
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They will only take back unopened products. I bought a product that didn't work - concealer that made my waterproof mascara bleed and they would not do a thing for me. I tried different mascaras with the same results. They said I should try the product at a spa or...
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Anonymous
EssentialDermCare.com Customer

Hi there,Our return policy is clearly stated here: http://www.essentialdermcare.com/Return-Policy.html. Most online retailers do NOT accept products that have been opened and ...

Anonymous
Anonymous

So, let me see if i understand your predicament. You purchased a new box of concealer, you opened the box and you used the product. Now you do not like the product, and you wa...

#476454
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I received a product from essentialdermcare & the pump did not work. I emailed them to ask what I should do w/ the product since I had opened the box & the return information said the box shouldn't be opened. (How would you discover the bottle wouldn't pump if you...
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Anonymous
Disappointed and disregarded

I have been buying from Essential Dermcare for a couple of years now and have, until now been very happy. However, among all the other items I ordered there was an $80 bottle ...

Anonymous
Jennifer

Did u try calling the company? I\'m sure if u called in and spoke with a live person, they\'d help you out. Their return policy does state that products must be unopened/unuse...

#342747
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I purchased a voucher from Eversave to apply to this company worth $30.00 value, I purchased some items, and they did not DEDUCT the Amount of the Voucher that was previously paid for, and they CHARGED ME TWICE!!! This company is small, and the person who handles...
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Anonymous
EssentialDermCare.com Customer

Hi there,Has this issue been resolved? You realize that you bought the voucher from Eversave right and not EssentialDermCare.com. So they actually charged you twice.You need t...

Anonymous
Elizabeth B.

I have made multiple purchases with this website and not once experienced bad customer service.

#299322
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Contact EssentialDermCare

Headquarters Address:
EssentialDermCare.com
1047 S. Placentia
Fullerton , CA 92831
Phone:
(855) 411-3376
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