Not resolved
Customer service

I have purchased several products from Essential Dermcare over the past few years. I have had two specific problems.

One item wa sold in a glass dispenser, part of which broke during the course of normal usage. This was an expensive item and I had to discard 80% of the product (a 3 month supply). Essential Dermcare absolutely refused to compensate me in any way because it had been over 30 days since purchase. I notified the manufacturer who immediately stated that they would send me a replacement as they had been experiencing problems with packaging.

The second problem was strangely similar. An expensive tube of sunscreen split at the seam. First I called, no response for 4 days, then I called again and was told that after 30 days they would do nothing for me. This time the customer service representative was somewhat agitated and unwilling to listen to my complaint.

Bye Bye Essential Dermcare, you obviously don't care about keeping me as a customer so I'm moving on.

Reason of review: Damaged or defective.

Monetary Loss: $35.

Preferred solution: Full refund.

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